For non-fault driver’s after a non-fault accident.
Included as part of our Accident Management Services, at no cost to you.
If you’ve experienced a non-fault accident, the disruption of losing access to your vehicle can add unnecessary stress to an already challenging situation.
Call us on 02892789107
If your vehicle is off the road after an accident that wasn’t your fault, being without it can be a major inconvenience. Fortunately, our comparable vehicle replacement service ensures you won’t have to worry about losing your mobility.
We understand that the size and specifications of your vehicle were important factors in your decision to purchase it – they meet your specific needs. After a non-fault accident, it’s unfair to be left without the type of vehicle you rely on, or without a vehicle entirely.
That’s where we come in. As part of our accident management services, we provide a replacement vehicle that aims to closely match the size and specifications of your own, ensuring you aren’t left inconvenienced. This way, you can return to your daily routine without any hassle or disruption.
Our vehicle replacement service ensures you have a comparable vehicle for the entire time your car is off the road, whether it’s being repaired or you’re waiting for a total loss settlement.
Being without your vehicle, even for a short time, can be incredibly disruptive. To ensure that you aren’t left without, we provide a comparable replacement for the entire duration that your vehicle is off the road. This includes during the repair process or, if your vehicle is written off, until your claim is settled.
To minimise any inconvenience, we act quickly. As soon as you start your non-fault claim with us, we strive to get the replacement vehicle to you on the same working day. This helps to ensure your daily routine is maintained, with as little disruption as possible, giving you one less thing to worry about during this challenging time.
As the accident wasn’t your fault, our accident management services comes at no cost to you. This includes the comparable replacement vehicle.
Why is there no cost?
1. All costs are covered by the at-fault driver’s insurer
As part of our claims management service, we claim all costs back from the at-fault drivers insurance company. These costs include:
You’re in the hands of a capable, knowledgeable, experienced non-fault claims expert.
Comparable in size and spec to your own vehicle
No cost to you
Availability guaranteed - Provided same working day of starting your claim with us
Usage for the full duration your vehicle is off the road
Fully managed for you by a dedicated claims handler. Regular updates
Delivered to your door at the start, collected from you at the end
Basic model, usually a small hatchback
Your own policy excess fee (Compulsory + Voluntary excess)
No guarantee - Possible delays based on car availability
Limits on duration based on availability
Minimal updates, large call centres, long wait times, no dedicated handler
No delivery or collection service. Pick up and drop off required
A stress-free journey
TRUST Claims NI makes claiming simple, efficient, and hassle-free.
We gather all of the incident details from you and assess your eligibility for our Accident Management Services - Our services are only available to non-fault drivers.
The replacement vehicle is delivered to your home, workplace, or a convenient location of your choice.
We arrange for your vehicle to be repaired at one of our nationwide, accident repair centres. Or, If your vehicle is written off, we ensure you receive a fair pre-accident valuation.
While managing your entire claim, we negotiate with and recover all costs from the third-party insurance company (TPI) on your behalf. This ensures there’s nothing for you to pay.
Once your vehicle is repaired, we deliver your vehicle to you and collect the hire vehicle. If your vehicle is a total loss, the settlement is paid to you and you can use the hire vehicle for up to 7 additional days while you purchase your new vehicle.
Your benefits
We provide nationwide delivery of a hire vehicle to you after an accident. You don’t have to worry about organising transport to and from the hire car.
Our large fleet of vehicles allows us to provide you with a vehicle that’s comparable to your own, ensuring you’re not left without a vehicle that doesn’t meet your requirements.
We aim to provide you with a replacement on the same working day that you start your claim with us - The vehicle you need, when you need it, where you need it.
The cost of the comparable replacement vehicle is claimed back from the at-fault driver’s insurance policy, so there’s no cost to you. You’re not left out of pocket after a non-fault accident.
We provide you with a comparable replacement vehicle for the full duration that yours is off the road. You have peace of mind knowing your daily routine can stay on track.
When you use our accident management service, your claim is entirely managed for you by non-fault claim specialists. We fight for you and your entitlements.
We can provide a comparable replacement vehicle from within the same working day of starting your claim with us. This ensures that you experience minimal disruption and can continue with your daily activities, without delay.
After a non-fault accident, we provide you with the comparable replacement vehicle for the entire duration your car is off the road. If your car is unroadworthy after the accident, you receive the replacement vehicle from the very start. If your car is roadworthy, you’ll receive the comparable replacement when your car goes in for it’s repairs, keeping it until the repairs are completed.
If your vehicle is written off (a total loss), we negotiate with the third-party insurer for a fair pre-accident valuation. Once agreed, and the total loss settlement is paid to you, we continue to provide you with the replacement vehicle for an additional 7 days. This provides you with time to purchase your new vehicle, without any interruption to your mobility. As an accident management company, we manage all aspects of the claim and settlement process for you, making it as smooth and stress-free as possible.
Yes, you can choose where the comparable replacement vehicle is delivered. We understand you may not always be at home, so we offer flexible delivery options to suit your needs. You can have the vehicle delivered to your home, workplace, or another convenient location.
Returning the replacement vehicle is simple and convenient. Once your claim is settled and your own vehicle is repaired or a total loss settlement is paid, we will arrange for a suitable time to collect the replacement vehicle. Our objective is to make the process hassle-free and convenient for you.
To minimise any inconvenience, we act quickly. As soon as you start your non-fault claim with us, we strive to get the replacement vehicle to you on the same working day. This helps to ensure your daily routine is maintained, with as little disruption as possible, giving you one less thing to worry about during this challenging time.
Our team are ready to discuss the details of your accident and start your non-fault claim.
To get started with TRUST Claims NI, simply call to us on 02892789107 or start your claim online here
We are:
Independent to insurers
On your side
Dedicated to delivering an award-winning, exceptional customer experience.
You can feel confident knowing that your claim is being handled professionally by experts.
We’re a leading Accident Management Company founded in 2019, helping thousands of people, throughout the country, every year after non-fault accidents. Our team of accident experts have over 6+ years of experience in the complexities of Accident Management and Credit Hire.
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 02892789107 to speak to someone now.
Speak to us first. We’ll handle everything.
Call us on 02892789107
info@rtaclaimassist.co.uk
34a Beechill Park Avenue, Belfast BT8 7PR
ⓒ TRUST Claims NI Ltd (ACA) 2025